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The impact of certification on the elements of TQM exploring the influence of company size and industry
Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: International journal of quality & reliability management 39 (2022) 1, pp. 30-52
Persistent link: https://www.econbiz.de/10013169311
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Facilitating SMEs' profitability through total quality management : the roles of risk management, digitalization, stakeholder management and system deployment
Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1572-1599
Persistent link: https://www.econbiz.de/10014320890
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Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: Benchmarking : an international journal 31 (2024) 1, pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
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Statistical process control : Fuzzy X̄-S control chart and process capability indices in normal data environment
Soroush Avakh Darestani; Nasiri, Mina - In: International journal of quality & reliability management 33 (2016) 1, pp. 2-24
Persistent link: https://www.econbiz.de/10011459882
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A literature review investigation on quality control charts based on fuzzy logic
Nasiri, Mina; Darestani, Avakh - In: International journal of productivity and quality … 18 (2016) 4, pp. 474-498
Persistent link: https://www.econbiz.de/10011641370
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna; Ukko, Juhani - In: Benchmarking : an international journal ; BIJ 23 (2016) 5, pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812