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Customers' service quality perception in automotive repair
Izogo, Ernest Emeka - In: African journal of economic and management studies : AJEMS 6 (2015) 3, pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
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TQM at car dealerships with better sales performance : a multiple case study
Souza, Marcelo A.; Borchardt, Miriam; Pereira, … - In: Total quality management & business excellence 31 (2020) 14, pp. 1621-1638
Persistent link: https://www.econbiz.de/10012312250
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Measuring Customer Satisfaction and Service Quality in Automobile Repair
Furaida, S.; Dachyar, M.; Gabriel, D. S. - 2018
Nowadays, the condition of the automotive industry in Indonesia continues to grow. The emergence of a new model, the differentiation of vehicle price and another vehicle brand make the automotive industry more competitive. The result can make customers easily switch from one brand to another...
Persistent link: https://www.econbiz.de/10014111460
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Transfer of total productive maintenance practice to supply chain
Chong, Mei Yong; Chin, Jeng Feng; Hamzah, Halim Shah - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 467-488
Persistent link: https://www.econbiz.de/10009554413
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Quality flow model in automotive paint shops
Ju, Feng; Li, Jingshan; Xiao, Guoxian; Arinez, Jorge - In: International journal of production research 51 (2013) 21, pp. 6470-6483
Persistent link: https://www.econbiz.de/10010228968
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Integration of QFD and AHP with TPM : an implementation study in an automotive accessories manufacturing company
Sugumaran, C.; Muthu, S.; Devadasan, S. R.; Srinivasan, K. - In: International journal of productivity and quality … 14 (2014) 3, pp. 263-295
Persistent link: https://www.econbiz.de/10010488454
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Overall equipment effectiveness measurement of TPM manager model machines in flexible manufacturing environment : a case study of automobile sector
Sharma, Richa - In: International journal of productivity and quality … 26 (2019) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10012027779
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The impact of total productive maintenance on key performance indicatiors (PQCDSM) : a case study of automobile manufacturing sector
Sharma, Richa; Jagtar Singh; Rastogi, Vikas - In: International journal of productivity and quality … 24 (2018) 2, pp. 267-283
Persistent link: https://www.econbiz.de/10011889296
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TQM in new car dealerships : a study from the firms' perspective
Fraser, Kym; Tseng, Bill; Hvolby, Hans-Henrik - In: The TQM journal : the international review of … 25 (2013) 1, pp. 5-17
Persistent link: https://www.econbiz.de/10009732312