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Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Global business review 11 (2010) 1, pp. 79-101
Persistent link: https://www.econbiz.de/10003959268
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Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
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Scientometric evaluation of International Journal of Business Excellence (2008-2019)
Baheti, Santosh Satyanarayan; Lenka, Usha - In: International journal of business excellence : IJBEX 25 (2021) 4, pp. 515-548
Persistent link: https://www.econbiz.de/10012798427