Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Year of publication: |
2010
|
---|---|
Authors: | Lenka, Usha ; Suar, Damodar ; Mohapatra, Pratap K. |
Published in: |
Global business review. - New Delhi [u.a.] : Sage, ISSN 0972-1509, ZDB-ID 2004354-5. - Vol. 11.2010, 1, p. 79-101
|
Subject: | Leistungsbündel | Bundling strategy | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Spiritualität | Spirituality | Indien | India |
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