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What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector

Liao, Ying Ying; Soltani, Ebrahim; Yeow, Pamela - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1295-1317

Persistent link: https://www.econbiz.de/10010468785

International handbook of practice-based performance management

De Lancer Julnes, Patria (contributor) - 2008 - Online-Ausg.

A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with...

Persistent link: https://www.econbiz.de/10013207947

International handbook of practice-based performance management

De Lancer Julnes, Patria (contributor) - 2008

Persistent link: https://www.econbiz.de/10013547582

Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model

Al-Debei, Mutaz M.; Jalal, Dima; Al-Lozi, Enas - In: International journal of business information systems : … 14 (2013) 1, pp. 96-133

Persistent link: https://www.econbiz.de/10009790672

The impact of lean production on operational performance : a case study

Memari, Ashkan; Panjehfouladgaran, Hamid Reza; Abd … - In: Asia-Pacific journal of business administration 16 (2024) 3, pp. 530-552

Persistent link: https://www.econbiz.de/10015072347

Piloting external peer review as a model for performance improvement in third-sector organizations

Purcell, Martin E.; Hawtin, Murray - In: Nonprofit management & leadership 20 (2009/10) 3, pp. 357-374

Persistent link: https://www.econbiz.de/10003962328

Empirical analysis of the Baldrige criteria as both an organisational performance measure and a theoretical model

Jayamaha, Nihal Palitha; Grigg, Nigel Peter; Mann, … - In: Measuring business excellence : the journal of … 15 (2011) 1, pp. 20-33

Persistent link: https://www.econbiz.de/10009009027

Translating the EFQM model into the courts

Sá, Patrícia Moura; Albuquerque, António - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 230-244

Persistent link: https://www.econbiz.de/10011400697

Exploring factors affecting service quality of ERP on cloud : a revelatory case study

Chauhan, Sumedha; Jaiswal, MP - In: International journal of business information systems : … 19 (2015) 1, pp. 87-102

Persistent link: https://www.econbiz.de/10011326747

Process improvement through capability analysis : a case study in an engine valve manufacturing company

Nivrithi, B.; Devadasan, S. R.; Pramodh, V.; Kamlesh, M.; … - In: International journal of logistics systems and management 16 (2013) 3, pp. 244-268

Persistent link: https://www.econbiz.de/10010230086

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