Purpose – Communication and Information Management (CIM) is crucial for any organisation and effectiveness of CIM can result in significant improvement to the bottom line and customer satisfaction. The purpose of this paper is to investigate and streamline the communication and information...

Total Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. Very little has been published on the fundamental difference between manufacturing and service...

Purpose – This paper aims to present the role that leading engineering and business schools will play for the future development of Six Sigma. Design/methodology/approach – This is a viewpoint article and the material presented in this article is based on the author's experience in the field...