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Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon; Kim, Kwang-jae - In: Service business 11 (2017) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon; Lee, Ho-Kyoung; Kim, Kwang-jae; Chung, … - In: Service business 11 (2017) 2, pp. 427-449
Persistent link: https://www.econbiz.de/10011732394