Developing a quality prioritization procedure for IPTV service
Year of publication: |
June 2017
|
---|---|
Authors: | Shin, Wan Seon ; Lee, Ho-Kyoung ; Kim, Kwang-jae ; Chung, Byung Do |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 2, p. 427-449
|
Subject: | IPTV | Service quality | Prioritization | AHP | Kano model | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Qualitätsmanagement | Quality management |
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