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Quality management
Dienstleistungsqualität
3
Service quality
3
Spain
3
Spanien
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ISO 9000:2000 certification
2
Multivariate Analyse
2
Multivariate analysis
2
consumer satisfaction
2
Beziehungsmarketing
1
Consumer behaviour
1
Consumer needs
1
Correos
1
Customer loyalty
1
Customer satisfaction
1
Ecommerce
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General management
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ISO 9000:2000
1
Information modelling
1
Insurance
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Konsumentenverhalten
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Kundenzufriedenheit
1
Measurement
1
Mehrebenenanalyse
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Messung
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Multi-level analysis
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New technologies
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Public sector organizations
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Qualitätsmanagement
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Reisevermittler
1
Relationship marketing
1
Sports
1
Standardisierung
1
Standardization
1
Tourism
1
Tourist portal
1
Travel agency
1
Versicherung
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calidad percibida
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consumer needs
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Caro, Laura Martínez
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García, Jose Antonio Martínez
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Managing service quality : MSQ ; an international journal
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Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10009525105
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