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~subject:"Quality management"
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Quality management
Service quality
32
Dienstleistungsqualität
31
Gesundheitsversorgung
31
Health care
31
Patienten
29
Patients
29
Hospital
28
Krankenhaus
28
Gesundheitswesen
22
Health care system
22
patient experience
22
Patient experience
16
Customer satisfaction
14
Kundenzufriedenheit
14
Qualitätsmanagement
9
Consumer behaviour
8
Konsumentenverhalten
8
Healthcare
6
Beziehungsmarketing
5
Hospital financing
5
Krankenhausfinanzierung
5
Quality of life
5
Relationship marketing
5
Satisfaction
5
Großbritannien
4
Lebensqualität
4
United Kingdom
4
Zufriedenheit
4
Arbeitszufriedenheit
3
Customer service
3
Experiment
3
Hospital costs
3
Job satisfaction
3
Krankenhauskosten
3
Kundenservice
3
Well-being
3
patient satisfaction
3
quality
3
Critical incident technique
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9
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Johnson, Dana M.
2
Nottingham, Quinton J.
2
Russell, Roberta S.
2
Anderson, Jeffrey E.
1
Barchielli, Chiara
1
Bellé, Nicola
1
Bitner, Matthew D.
1
De Rosis, Sabina
1
Ferrand, Yann B.
1
Fredendall, Lawrence D.
1
Hall, Juliet
1
Kennedy, Denise M.
1
Kim, Yoon Hee
1
Latham, John R.
1
McAlearney, John S.
1
Nguyen, Carlin
1
Pirrallo, Ronald G.
1
Ponsignon, Frederic
1
Schulingkamp, Ronald C.
1
Sharma, Luv
1
Siemens, Jennifer C.
1
Smart, Andi
1
Tofighi, Maryam
1
Vainieri, Milena
1
Walker, Daniel M.
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Weathers, Danny
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Williams, Mike
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Quality management journal : QMJ
4
Health care management review : HCM review
1
Journal of health organization and management
1
Journal of service management
1
Journal of strategic marketing
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
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1
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
2
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
3
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
Saved in:
4
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
5
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
6
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
7
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
8
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
9
Service composite quality as a strategic measure of patient well-being
Anderson, Jeffrey E.
;
Nguyen, Carlin
;
Tofighi, Maryam
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 940-960
Persistent link: https://www.econbiz.de/10014305059
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