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Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik; Lee, Jun Youb; La, Suna; Choi, Beom Joon - In: Psychology & marketing 35 (2018) 6, pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
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The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik; Choi, Beom Joon - In: The journal of services marketing 30 (2016) 4, pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
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The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong; Choi, Beom Joon - In: Services marketing quarterly 38 (2017) 4, pp. 239-252
Persistent link: https://www.econbiz.de/10011798688