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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach

Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263

Persistent link: https://www.econbiz.de/10003995300

Dissecting supply chain integration : impact of integration quality on customer-oriented performance

Yang, Chenlung; Lin, Shu-Ping; Chan, Ya-Hui; Kim, Myung Kyo - In: Total quality management & business excellence 32 (2021) 11, pp. 1271-1289

Persistent link: https://www.econbiz.de/10012607244

Tourism service quality improvement ; "the early bird catches the worm"

Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810

Persistent link: https://www.econbiz.de/10011388414

The Stages of Quality Management Evolution in the Pacific Rim

Wacker, John G.; Sheu, Chwen - In: International Journal of Quality & Reliability Management 11 (1994) 7, pp. 38-50

The most important issue facing manufacturers is maintaining the improving product quality, since quality is related to long‐term competitiveness as measured by market share and profitability. Firms are implementing many different quality programmes to improve quality. Many times these...

Persistent link: https://www.econbiz.de/10014800969

Internal and external influences on global manufacturers

Krumwiede, Dennis; Tokle, Joanne; Vokurka, Robert J.; … - In: SAM advanced management journal : amj 74 (2009) 1, pp. 48-58

Persistent link: https://www.econbiz.de/10003831905