Raharjo, Hendry; Guglielmetti Mugion, Roberta; … - In: International Journal of Quality and Service Sciences 7 (2015) 1, pp. 120-135
Purpose – The purpose of this study is to identify possible correlations between the stated “enablers” and “results” in excellence models, and to explain how different variables contribute to the “enablers” and “results”. A cross-case study of two different excellence models,...