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Project to improve knowledge management and key business results through the EFQM excellence model
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651
Persistent link: https://www.econbiz.de/10011410777
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Excellence management practices, knowledge management and key business results in large organisations and SMEs : a multi-group analysis
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: European management journal 34 (2016) 6, pp. 661-673
Persistent link: https://www.econbiz.de/10011625088
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Processes approach, quality management and key business results
Periañez-Cristobal, Rafael; Calvo-Mora, Arturo; … - In: Action-based quality management : strategy and tools …, (pp. 83-96). 2014
Persistent link: https://www.econbiz.de/10011556872
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The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 265-277). 2015
Persistent link: https://www.econbiz.de/10011300801
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Tourism for all and performance : an analysis of accessibility management in hotels
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 111-132). 2015
Persistent link: https://www.econbiz.de/10011300846