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The value of postgraduate students opinions in the quality management of academic e-learning
Rembielak, Grażyna; Marciniak, Renata - In: Foundations of Management : the journal of Warsaw … 13 (2021) 1, pp. 183-194
The quality of online education is of interest to universities around the world. Only high quality and cyclical … evaluation are the conditions for obtaining students' satisfaction with this form of education. In the pandemic era, digital … dissemination and open education have become a special obligation of academic education. This paper aims to present the opinions of …
Persistent link: https://www.econbiz.de/10012805559
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Striving for Excellence : University Competition, Quality Perceptions, and Ability Sorting
Fischer, Mira - 2014
We study the effects of a label awarded to universities for excellence in research on students' perception of educational quality and enrollment in subsequent admission terms. Using a representative student survey we find that students evaluate the teaching and supervision quality of their...
Persistent link: https://www.econbiz.de/10013051315
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Quality gaps in higher education from the perspective of students
Grudowski, Piotr; Szczepańska, Katarzyna - In: Foundations of Management : the journal of Warsaw … 13 (2021) 1, pp. 35-48
education identified by internal stakeholders of a given university in the internal quality of education assurance system. …The presented research work relates to the category of quality in higher education. This article aims to present the … determinants of the quality of education in the context of international standards. The background of the considerations is the …
Persistent link: https://www.econbiz.de/10012597719
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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study
Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18
. We use the Kano model on a pilot sample of respondents at an institution of higher education. Our results showed that …
Persistent link: https://www.econbiz.de/10012126991
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Does quality disclosure improve quality? : responses to the introduction of nursing home report cards in Germany
Herr, Annika; Nguyen, Thu-Van; Schmitz, Hendrik - 2015
Since 2009, German nursing homes have been evaluated regularly with quality report cards published online. We argue that most of the information in the report cards does not reliably measure quality of care, but a subset of seven measures does. Using a sample of more than 3,000 nursing homes...
Persistent link: https://www.econbiz.de/10010481076
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Defensa de los consumidores individuales de telefonía móvil en España - De la calidad técnica a la calidad del servicio (Consumer Protection in Spain's Private Mobile Phone Industr...
Lopez, Rafael - 2014
La protección de los consumidores de telefonía móvil está cobrando relevancia, en parte porque la satisfacción de los consumidores en nuestro país es inferior a la de otros países europeos. Históricamente la normativa de protección al consumidor se ha centrado primero en mediciones...
Persistent link: https://www.econbiz.de/10013064334
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Service Quality in the Gig Economy : Empirical Evidence about Driving Quality at Uber
Athey, Susan - 2019
diminished in favor of (automated) quality measurement, reviews, and incentives. This shift allows greater flexibility in the …
Persistent link: https://www.econbiz.de/10012858111
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The end of tourist traps : a natural experiment on the impact of tripadvisor on quality upgrading
Donati, Dante - 2022
Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...
Persistent link: https://www.econbiz.de/10013285520
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The three-dimensional approach of total quality management, an essential strategic option for business excellence
Androniceanu, Armenia - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 61-78
In a complex and dynamic business environment, managers widely appeal to modern methods and techniques that would help them cope with the competition and offer their customers new, attractive, good quality products and services and at competitive prices. In this context, total quality management...
Persistent link: https://www.econbiz.de/10011820606
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Quality Risk in Outsourcing : Noncontractible Product Quality and Private Quality Cost Information
Kaya, Murat; Özer, Özalp - 2017
This paper addresses the concept of quality risk in outsourcing. Recent trends in outsourcing extend a contract manufacturer's (CM's) responsibility to several functional areas such as research and development and design in addition to manufacturing. This trend enables an original equipment...
Persistent link: https://www.econbiz.de/10014047603