The implementation of the sustainability mega-trend has been increasing in large companies, listed for many years in order to respond to stakeholder`s interests. One of the objectives of the paper is to identify how the sustainable investments behaves with business objectives in terms of total...

The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....