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The influence of top management commitment, process quality management and quality design on new product performance: a case of Malaysian manufacturers

Mokhtar, Sany Sanuri Mohd; Bin Yusoff, Rushami Zien - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 291-300

Persistent link: https://www.econbiz.de/10003979781

Sustaining a quality management system : process, issues and challenges

Mokhtar, Sany Sanuri Mohd; Nur Adiana Hiau Abdullah; … - In: Business strategy series 14 (2013) 4, pp. 123-130

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The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study

Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; Selvan … - In: International journal of innovation science 14 (2022) 2, pp. 316-338

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Does interaction between TQM practices and knowledge management processes enhance the innovation performance?

Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; Othman, … - In: International journal of quality & reliability management 34 (2017) 7, pp. 955-974

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Sustaining a quality management system: process, issues and challenges

Sanuri Mohd Mokhtar, Sany; Adiana Hiau Abdullah, Nur; … - In: Business Strategy Series 14 (2013) 4, pp. 123-130

Purpose – This paper aims to highlight the planning and implementation processes of a higher education institution ISO 9000 quality management system. Design/methodology/approach – The paper discusses the issues and challenges faced by the institution in the process of maintaining and going...

Persistent link: https://www.econbiz.de/10014689547