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How scheduling can bias quality assessment : evidence from food-safety inspections
Ibanez, Maria R.; Toffel, Michael W. - In: Management science : journal of the Institute for … 66 (2020) 6, pp. 2396-2416
Persistent link: https://www.econbiz.de/10012254396
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Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.; Tong, Jordan D. - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
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Examination workloads, grant decision bias and examination quality of patent office
Kim, Yee Kyoung; Oh, Junbyoung - In: Research policy : policy, management and economic … 46 (2017) 5, pp. 1005-1019
Persistent link: https://www.econbiz.de/10011842864
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How scheduling can bias quality assessment : evidence from food safety inspections
Ibanez, Maria R.; Toffel, Michael W. - 2017
introduce bias that erodes inspection quality by altering inspector stringency. Our analysis of thousands of food safety …, consistent with negativity bias, the effect is stronger after observing compliance deterioration than improvement. Inspection …
Persistent link: https://www.econbiz.de/10011901483
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Mean Service Metrics : Biased Quality Judgment and the Customer-Server Quality Gap
Batt, Robert; Tong, Jordan - 2019
likely to mislead judgments and bias decisions, as well as who is likely to benefit from such biases. The results also guide …
Persistent link: https://www.econbiz.de/10014116511
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Assessing faculty bias in rating embedded assurance of learning assignments
Kim, Dong-gook; Helms, Marilyn M. - In: Journal of education for business 91 (2016) 3, pp. 159-165
Persistent link: https://www.econbiz.de/10011498269
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Competitive and collaborative quality and warranty management in supply chains
Dai, Yue; Zhou, Sean X.; Xu, Yifan - In: Production and operations management : an international … 21 (2012) 1, pp. 129-144
Persistent link: https://www.econbiz.de/10009503877
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Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
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Manufacturer leading consignment contract with quality design
Geng, Qin; Hensler, Stephen - In: Journal of international business and economics : JIBE 14 (2014) 3, pp. 93-100
Persistent link: https://www.econbiz.de/10011283335
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The internal lean dimensions impact on the manufacturing based product quality of food processing companies in Jordan
Al-jawazneh, Bahjat Eid - In: Journal of management research 7 (2015) 4, pp. 191-204
Persistent link: https://www.econbiz.de/10011303026