Motwani, Jaideep G.; Mahmoud, Essam; Rice, Gillian - In: International Journal of Quality & Reliability Management 11 (1994) 1, pp. 38-52
following nine major critical factors: top management; quality policies; role of the quality department; training; product …Identifies critical factors that must be practised to achieve effective quality management in an organization based on … the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality …
