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Posits that quality circles (QCs) are a form of employee involvement (EI) which failed due to inconsistent support from management and because they were unable to cope with the realities of organizational power. The QC programme in Land‐Rover flourished during most of the 1990s and is atypical...
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In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public … sector. Examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the … Japanese. Looks at the current thinking and development of TQM. Establishes the rationale for developing an excellence model …
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