Ho, Samuel K.M.; Fung, Christopher K.H. - In: The TQM Magazine 6 (1994) 6, pp. 24-30
In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public … sector. Examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the … Japanese. Looks at the current thinking and development of TQM. Establishes the rationale for developing an excellence model …