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Optimal workflow decisions for investigators in systems with interruptions

Dobson, Gregory; Tezcan, Tolga; Tilson, Vera - In: Management science : journal of the Institute for … 59 (2013) 5, pp. 1125-1141

Persistent link: https://www.econbiz.de/10009751183

Instability of FIFO in a simple queueing system with arbitrarily low loads

Tezcan, Tolga - In: Operations research letters 37 (2009) 5, pp. 312-316

Persistent link: https://www.econbiz.de/10003931959

Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach

Gurvich, Itai; Luedtke, James; Tezcan, Tolga - In: Management science : journal of the Institute for … 56 (2010) 7, pp. 1093-1115

Persistent link: https://www.econbiz.de/10003996519

Approximations for chat service systems using many-server diffusion limits

Cui, Leon; Tezcan, Tolga - In: Mathematics of operations research 41 (2016) 3, pp. 775-807

Persistent link: https://www.econbiz.de/10011520572

Routing and staffing in customer service chat systems with impatient customers

Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956

Persistent link: https://www.econbiz.de/10010403097

When to use provider triage in emergency departments

Kamali, Michael F.; Tezcan, Tolga; Yildiz, Ozlem - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1003-1019

Persistent link: https://www.econbiz.de/10012013481

Can yardstick competition reduce waiting times?

Savva, Nicos; Tezcan, Tolga; Yıldız, Özlem - In: Management science : journal of the Institute for … 65 (2019) 7, pp. 3196-3215

Persistent link: https://www.econbiz.de/10012039984

Proactive customer service : operational benefits and economic frictions

Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87

Persistent link: https://www.econbiz.de/10012506614

Value of priority : is prioritization worth it when you pay for it?

Sainathan, Arvind (contributor); Dobson, Gregory (contributor) - 2008 - Rev.

Persistent link: https://www.econbiz.de/10003784586

A queueing model to evaluate the impact of patient 'batching' on throughput and flow time in a medical teaching facility

Dobson, Gregory; Lee, Hsiao-hui; Sainathan, Arvind; … - 2012

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...

Persistent link: https://www.econbiz.de/10009699387