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~subject:"Relationship marketing"
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Relationship marketing
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Weber, Karin
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
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2
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
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3
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
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4
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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