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Relating hedonism and business context to customer appearance
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Services marketing quarterly 37 (2016) 3, pp. 141-155
Persistent link: https://www.econbiz.de/10011537846
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The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy - In: Journal of international consumer marketing 33 (2021) 4, pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
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Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias; Krikoni, Eirini - In: International journal of technology marketing : IJTMkt 11 (2016) 3, pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
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Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
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Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric - In: Journal of service management 34 (2023) 2, pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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An empirical investigation of the correlates of satisfaction in public schools
Bejou, Azam - In: Journal of relationship marketing : innovations & … 12 (2013) 4, pp. 243-260
Persistent link: https://www.econbiz.de/10010244785
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Interplay of Quality Indicators, School Image and Students’ Loyalty of a Private College with Forthcoming Accreditation
Murcia, John Vianne - 2018
environment quality and curriculum quality) on school image and students' loyalty are examined in this paper in a path model ….0 was used to determine the direct effects of quality indicators on school image and student loyalty, and in turn, the … effect of school image on student loyalty. The path model tested showed adequate goodness of fit (χ^2/df=2.341, GFI=0 …
Persistent link: https://www.econbiz.de/10012934102
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Parents as customers : the influence of school reputation on satisfaction, feedback, and loyalty of vietnamese secondary students' parents
Thang The Nguyen; Thai Quoc Cao; Huong Thi Thu Phung; … - In: Corporate reputation review 26 (2023) 3, pp. 167-178
Persistent link: https://www.econbiz.de/10014327305