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Persistent link: https://www.econbiz.de/10009490601

Managing customer relationships on the Internet

Lindstrand, Angelika (contributor); … - 2006

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Managing customer relationships on the Internet

Lindstrand, Angelika (contributor) - 2006 - 1. ed.

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Uncertainty in cooperation between service buyers and sellers

Eriksson, Kent; Sharma, D. Deo; Silver, Lars - Uppsala University, Department of Business Studies - 1998

The realization of relationship marketing requires cooperative exchange between buyers and sellers. A key determinant of cooperative exchange is uncertainty perceived by the cooperating parties. This study investigates how cooperation is affected by decision makers’ perception of uncertainties...

Persistent link: https://www.econbiz.de/10005802378

Searching for new saving behavior theories : how relationships between banks' customers and advisors affect household saving

Eriksson, Kent; Hermansson, Cecilia - In: The international journal of bank marketing : IJBM 32 (2014) 4, pp. 279-299

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Customers' ways of making sense of a financial service relationship through intersubjective mirroring of others

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Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation

Eriksson, Kent; Fjeldstad, Øystein D.; Sasson, Amir - In: The service industries journal 27 (2007) 5/6, pp. 563-582

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Buyer loyalty development through seller education of service buyers

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Building Trust in Financial Services

Hurley, Robert - 2014

This special issue on Building Trust in Financial Services is a collaboration between the International Journal of Bank Marketing and the Consortium for Trustworthy Organizations at Fordham University to bring relevant scholarly insights to the challenges that financial services firms face in...

Persistent link: https://www.econbiz.de/10012678287

Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?

Eriksson, Kent; Hermansson, Cecilia - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 472-494

Persistent link: https://www.econbiz.de/10011731471