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Transformational leadership, relationship quality, and employee performance during continuous incremental organizational change
Carter, Min Z.; Armenakis, Achilles A.; Feild, Hubert S.; … - In: Journal of organizational behavior : OB ; the internat. … 34 (2013) 7, pp. 942-958
Persistent link: https://www.econbiz.de/10010227472
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The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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A service failure framework of hotels in Taiwan : adaptation of 7Ps marketing mix elements
Poh Theng Loo; Leung, Rosanna - In: Journal of vacation marketing : an international journal 24 (2018) 1, pp. 79-100
Persistent link: https://www.econbiz.de/10011876123
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Perceptions of Service Quality, Corporate Image, and Customer Loyalty in the Hotel Industry of Malaysia
Cham, Tat Huei - 2017
The rapid growth of the hotel industry in the first decade of the 21st century forced hotel operators to critically acknowledge the importance of service improvement in order to gain competitive advantage. Therefore, identifying the factors that influence the quality of service for hotels is...
Persistent link: https://www.econbiz.de/10012944902
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The impact of factors forming employee service attitude on service quality, customer satisfaction and loyalty in the hotel industry
Xin, Guan; Choi, Jeong-gil - In: Global business and finance review 25 (2020) 3, pp. 84-95
Purpose: This study investigates the effects of hotel employees' service attitude on service quality and examines the relationships among hotel employees' service attitude, service quality, customer satisfaction, and loyalty. Design/methodology/approach: A survey was administered to hotel...
Persistent link: https://www.econbiz.de/10012421409