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~subject:"Relationship marketing"
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Relationship marketing
Service quality
21,439
Dienstleistungsqualität
20,688
Ländlicher Raum
12,438
Rural area
10,208
Customer satisfaction
6,334
Kundenzufriedenheit
6,153
Consumer behaviour
4,439
Konsumentenverhalten
4,398
Beziehungsmarketing
3,863
Qualitätsmanagement
2,556
Quality management
2,512
Wirtschaftsprüfung
2,462
Financial audit
2,456
Indien
2,301
India
2,253
Ländliche Entwicklung
2,228
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2,079
China
2,029
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1,928
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1,846
United States
1,837
Deutschland
1,803
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1,746
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1,727
Germany
1,495
Gesundheitswesen
1,341
Theorie
1,317
Health care system
1,309
Theory
1,284
Product quality
1,202
Produktqualität
1,191
service quality
1,170
Customer service
1,162
Kundenservice
1,105
Dienstleistungssektor
1,069
Service industry
1,061
Landwirtschaft
887
Schule
881
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Chahal, Hardeep
7
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Evanschitzky, Heiner
6
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European Health Care Conference <2, 2011, Hamburg>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
3,852
Other ZBW resources
21
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Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.
;
Joshi, Uday B.
;
Michell, Vaughan
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
Saved in:
2
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
3
Plädoyer für die Ungewissheit! : welche Qualität wollen wir und welche können wir uns künftig leisten?
Schlüter, Wilfried
- In:
Steuerung von Sozial- und Gesundheitsunternehmen
,
(pp. 293-303)
.
2010
Persistent link: https://www.econbiz.de/10008808926
Saved in:
4
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
5
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
6
Citizens' perceived value of locally-provided services : empirical study of a rural population in Southeast Finland
Immonen, Mika
;
Sintonen, Sanna
- In:
International journal of public sector management : IJPSM
29
(
2016
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10011546255
Saved in:
7
Outcomes of public health reform : service availability in rural areas
Immonen, Mika
;
Vilko, Jyri
;
Koivuniemi, Jouni
; …
- In:
International journal of public sector management : IJPSM
28
(
2015
)
1
,
pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
Saved in:
8
Gesundheit : vielfältige Lösungen aus Technik und Wirtschaft ; Beiträge und Positionen 2014
Knaut, Matthias
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10011407487
Saved in:
9
Gesundheitsmarketing : Analyse ausgewählter Träger des deutschen Gesundheitswesens unter besonderer Berücksichtigung einer Patientensouveränität
Zerres, Michael P.
(
ed.
);
Zerres, Christopher
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001608021
Saved in:
10
Kundenbindung in Dienstleistungsunternehmen des Senioren- und Pflegemarkts
Velsen-Zerweck, Beate von
;
Berndt, Jens-Peter
- In:
Die Vielfalt der Dienstleistungsökonomik : Festschrift …
,
(pp. 9-24)
.
2003
Persistent link: https://www.econbiz.de/10001756455
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