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A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
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Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing; Kim, Hyunsu; So, Kevin Kam Fung - In: Journal of hospitality marketing & management 33 (2024) 4, pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
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Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics
So, Kevin Kam Fung; Kim, Hyunsu; Min, Somang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 23-45
Persistent link: https://www.econbiz.de/10012798179
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Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu; So, Kevin Kam Fung; Mihalik, Brian J. - In: International journal of hospitality management 100 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013266162