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~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungssektor
11
Instandhaltung
11
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11
Service industry
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Dienstleistung
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10
Customer satisfaction
7
Kundenzufriedenheit
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Robot
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Roboter
7
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5
Germany
5
Lieferantenmanagement
5
Supplier relationship management
5
USA
5
United States
5
Unternehmensdienstleistung
5
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
4
Kundenservice
4
Remote Service
4
Theorie
4
Theory
4
Artificial intelligence
3
Customer integration
3
Druckindustrie
3
Einzelhandel
3
Hospital
3
Innovation adoption
3
Innovation management
3
Innovationsakzeptanz
3
Innovationsmanagement
3
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Wünderlich, Nancy V.
8
Paluch, Stefanie
4
Rötzmeier-Keuper, Julia
2
Schumann, Jan Hendrik
2
Wangenheim, Florian von
2
Andreassen, Tor W.
1
Becker, Marc
1
Blut, Markus
1
Bowen, David E.
1
Chowdhury, Ilma Nur
1
De Keyser, Arne
1
Evanschitzky, Heiner
1
Fleischer, Hannes
1
Hendricks, Jennifer
1
Hogreve, Jens
1
Holz, Heiko F.
1
Holzmüller, Hartmut H.
1
Kunz, Werner
1
Larivière, Bart
1
Mousavi, Sahar
1
Scherer, Anne
1
Schmitz, Gertrud
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Voss, Christopher A.
1
Wagner, Michael
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Wangenheim, Florian v.
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Journal of business research : JBR
4
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
2
Journal of retailing
1
Management information systems : mis quarterly
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Mobility in a globalised world : [economics, engineering, informatics, logistics, urban planning ; the conference "Mobility in a Globalised World" took place in Iserlohn, Germany, on September 14th -15th, 2011]
1
Psychology & marketing
1
Technologie und Dienstleistung : Innovationen in Forschung, Wissenschaft und Unternehmen ; Beiträge der 7. Dienstleistungstagung des BMBF
1
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ECONIS (ZBW)
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1
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
2
Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von
;
Wünderlich, Nancy V.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
5
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
6
Overcoming vulnerability : channel design strategies to alleviate vulnerability perceptions in customer journeys
Wünderlich, Nancy V.
;
Hogreve, Jens
;
Chowdhury, Ilma Nur
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 377-386
Persistent link: https://www.econbiz.de/10012257627
Saved in:
7
Managing the acceptance of technology-mediated remote services : enhancing customer's collaboration and technology perceptions
Wünderlich, Nancy V.
- In:
Technologie und Dienstleistung : Innovationen in …
,
(pp. 39-45)
.
2008
Persistent link: https://www.econbiz.de/10003762704
Saved in:
8
Internationalisation of remote service technologies : a three country study on perception, adaptation and relationship marketing
Paluch, Stefanie
- In:
Mobility in a globalised world : [economics, …
,
(pp. 75-86)
.
2012
Persistent link: https://www.econbiz.de/10009673850
Saved in:
9
Understanding the role of the service counter-part in technology-mediated service co-production
Wünderlich, Nancy V.
;
Wangenheim, Florian v.
- In:
Proceedings / First International Symposium on Services …
,
(pp. 271-280)
.
2009
Persistent link: https://www.econbiz.de/10003862628
Saved in:
10
Healthcare Solutions und Remote Services : Praxisbeispiel Siemens AG
Paluch, Stefanie
;
Wagner, Michael
- In:
Marketing von Solutions : innovative Ansätze und Best …
,
(pp. 243-263)
.
2010
Persistent link: https://www.econbiz.de/10008736875
Saved in:
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