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~subject:"Relationship marketing"
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Relationship marketing
Customer satisfaction
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Kundenzufriedenheit
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12,578
Job satisfaction
12,328
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6,407
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2,895
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2,881
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2,809
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2,803
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2,606
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2,564
Satisfaction
2,073
Personalmanagement
2,041
Human Resource Management
2,020
Deutschland
1,989
job satisfaction
1,922
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1,809
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Germany
1,733
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Theorie
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1,442
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1,329
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Journal of retailing and consumer services
258
Journal of business research : JBR
147
International journal of hospitality management
145
The journal of services marketing
114
The service industries journal
68
Journal of hospitality marketing & management
67
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
45
Service business
44
Journal of strategic marketing
43
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
40
Journal of service management
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
The journal of business & industrial marketing
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of marketing
25
Journal of retailing
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
SpringerLink / Bücher
23
Journal of Asian finance, economics and business : JAFEB
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
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ECONIS (ZBW)
5,536
RePEc
2
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1
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1
The impact of working relationship quality on job satisfaction and sales person performance : an adaptive selling behaviour
Raza, M. Yousaf
;
Rafique, Tariq
;
Hussain, M. Manshoor
; …
- In:
Asia-Pacific journal of management research and …
11
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011383256
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
The role of external customer mind-set among service employees
Iyer, Rajesh
;
Johlke, Mark C.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
Saved in:
4
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
7
The effect of perceived service quality, satisfaction and loyalty on perceived job performance : perceptions of university graduates
Chikazhe, Lovemore
;
Makanyeza, Charles
;
Kakava, …
- In:
Journal of marketing for higher education
32
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013277068
Saved in:
8
Connect within to connect outside : effect of salespeople's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
9
Employee performance and customer loyalty : mediation effect of customer satisfaction
Budur, Taylan
;
Poturak, Mersid
- In:
Middle East journal of management : MEJM
8
(
2021
)
5
,
pp. 453-474
Persistent link: https://www.econbiz.de/10012693947
Saved in:
10
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
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