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Customer relationship management and performance, a resource-based view of Iranian internet service industry
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid; … - In: International journal of electronic customer … 3 (2009) 2, pp. 103-120
Persistent link: https://www.econbiz.de/10003850192
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A process-oriented perspective on customer relationship management and organizational performance : an empirical investigation
Keramati, Abbas; Mehrabi, Hamed; Mojir, Navid - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1170-1185
Persistent link: https://www.econbiz.de/10008668690
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The impact of information technology maturity on firm performance considering the moderating role of relational maturity : an empirical research
Keramati, Abbas; Afshari-Mofrad, Masoud; Behmanesh, Iman; … - In: International journal of business information systems : … 23 (2016) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10011637312
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Developing customer analytics capability in firms of different ages : examining the complementarity of outside-in and inside-out resources
Mehrabi, Hamed; Chen, Yongjian; Keramati, Abbas - In: Industrial marketing management : the international … 119 (2024), pp. 108-121
Persistent link: https://www.econbiz.de/10014555719