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Using verbal attention to enhance restaurant customer satisfaction and behavior

Jacob, Céline; Guéguen, Nicolas; Boulbry, Gaëlle - In: International journal of hospitality management 39 (2014), pp. 50-52

Persistent link: https://www.econbiz.de/10010389430

The effect of employees' verbal mimicry on tipping

Jacob, Céline; Guéguen, Nicolas - In: International journal of hospitality management 35 (2013), pp. 109-111

Persistent link: https://www.econbiz.de/10010225841

The effect of compliments on customers' compliance with a food server's suggestion

Jacob, Céline; Guéguen, Nicolas - In: International journal of hospitality management 40 (2014), pp. 59-61

Persistent link: https://www.econbiz.de/10010388598

Hair color and wages: Waitresses with blond hair have more fun

Guéguen, Nicolas - In: Journal of Behavioral and Experimental Economics … 41 (2012) 4, pp. 370-372

The effect of employees’ hair color on wages was experimentally tested in a tipping context. Waitresses in several restaurants were instructed to wear blond, red, brown or dark colored wigs. The effect of hair color on tipping according to patron's gender was measured. It was found that...

Persistent link: https://www.econbiz.de/10010597557