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Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah; Boman, Laura; Orlowski, Marissa - In: International journal of hospitality management 117 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa; Bufquin, Diego; Nalley, Michael E. - In: The Cornell hospitality quarterly 62 (2021) 2, pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
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Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia; Ba̧k, Monika; Zientara, Piotr; … - In: International journal of hospitality management 103 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
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The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions : the mediating role of job attitudes
Bufquin, Diego; DiPietro, Robin B.; Orlowski, Marissa; … - In: International journal of hospitality management 60 (2017), pp. 13-22
Persistent link: https://www.econbiz.de/10011640207