Look on the bright side : emojis impact tipping behaviour
Year of publication: |
2024
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Authors: | Lefebvre, Sarah ; Boman, Laura ; Orlowski, Marissa |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 117.2024, Art.-No. 103653, p. 1-9
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Subject: | Emojis | Emotions | Restaurants | Service | Tipping | Gastronomie | Restaurant industry | Emotion | Trinkgeld | Tipping behaviour | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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