Purpose – This paper aims to outline the innovation process activities described by quick‐service restaurant (QSR) managers and to compare it with an earlier QSR process model and with those used in other food service settings. Design/methodology/approach – Six semi‐structured interviews...

Purpose – This paper aims to compare and contrast the innovation process described by Michelin‐starred chefs with existing theoretical innovation process models. Design/methodology/approach – Semi structured interviews with Michelin‐starred chefs in Germany were conducted to better...

Purpose – This study aims to consider how the degree of participation at various hierarchical levels impacts action plan implementation success and firm financial performance. Specifically, the study seeks to assess the relationship among organizational structure, involvement by top...