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~subject:"Retail trade"
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Customer satisfaction, loyalty...
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Retail trade
Beziehungsmarketing
53
Consumer behaviour
53
Relationship marketing
53
Konsumentenverhalten
52
Customer satisfaction
43
Kundenzufriedenheit
42
Lieferantenmanagement
20
Supplier relationship management
20
Meta-Analyse
18
Meta-analysis
18
USA
18
United States
18
Service quality
17
Dienstleistungsqualität
16
B-to-B-Marketing
15
Business-to-business marketing
15
Firm performance
14
Unternehmenserfolg
14
Theorie
13
Theory
13
Brand management
12
Emotion
12
Germany
12
Markenführung
12
Deutschland
11
Marketing management
11
Marketingmanagement
11
Einzelhandel
10
Marketing
10
Salespeople
10
Strategisches Management
10
Verkaufspersonal
10
Ethics
9
Ethik
9
Strategic management
9
Switching behaviour
9
Wechselverhalten
9
Advertising effects
8
Personality psychology
8
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7
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3
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English
9
German
1
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Blut, Markus
7
Evanschitzky, Heiner
4
Ahlert, Dieter
3
Brock, Christian
2
Mittal, Vikas
2
Aloysius, John
1
Beatty, Sharon E.
1
Beitelspacher, Lauren Skinner
1
El-Manstrly, Dahlia
1
Floh, Arne
1
Ginger, Jessica
1
Grewal, Dhruv
1
Groening, Christopher
1
Guha, Abhijit
1
Herhausen, Dennis
1
Michaelis, Manuel
1
Narayanan, Sriram
1
Reilman, Julie
1
Sihi, Debika
1
Sridhar, Shrihari
1
Srinivasan, Raji
1
Teller, Christoph
1
Vadakkepatt, Gautham G.
1
Winterich, Karen Page
1
Wunderlich, Maren
1
Wünderlich, Nancy V.
1
Zinn, Walter
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Published in...
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Journal of retailing
6
Retailing in the 21st century : current and future trends
2
Handbuch Multi-Channel-Marketing
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
10
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1
Effects of opening and closing stores on chain retailer performance
Srinivasan, Raji
;
Sridhar, Shrihari
;
Narayanan, Sriram
; …
- In:
Journal of retailing
89
(
2013
)
2
,
pp. 126-139
Persistent link: https://www.econbiz.de/10009757409
Saved in:
2
Erfolgsfaktoren des Multi-Channel-Marketings
Ahlert, Dieter
;
Blut, Markus
;
Michaelis, Manuel
- In:
Handbuch Multi-Channel-Marketing
,
(pp. 273-296)
.
2007
Persistent link: https://www.econbiz.de/10003434861
Saved in:
3
Distribution (place) : current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 337-356)
.
2010
Persistent link: https://www.econbiz.de/10003938768
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
Current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 289-308)
.
2006
Persistent link: https://www.econbiz.de/10003146738
Saved in:
6
Testing retail marketing-mix effects on patronage : a meta-analysis
Blut, Markus
;
Teller, Christoph
;
Floh, Arne
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 113-135
Persistent link: https://www.econbiz.de/10011881392
Saved in:
7
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
Saved in:
8
Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis
Blut, Markus
;
Wünderlich, Nancy V.
;
Brock, Christian
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 293-315
Persistent link: https://www.econbiz.de/10015065223
Saved in:
9
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
10
Sustainable retailing
Vadakkepatt, Gautham G.
;
Winterich, Karen Page
;
Mittal, …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 62-80
Persistent link: https://www.econbiz.de/10012514573
Saved in:
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