Similar Search Results - EconBiz

Service quality and customer loyalty perspectives on two levels of retail relationships

Wong, Amy; Sohal, Amrik - In: Journal of Services Marketing 17 (2003) 5, pp. 495-513

This study attempts to examine the impact of service quality dimensions on customer loyalty, on two levels of retail relationships: person‐to‐person (salesperson level) and person‐to‐firm (store level). A total of 1,261 surveys were administered to shoppers who were leaving a large chain...

Persistent link: https://www.econbiz.de/10014904986

Divide profits and conquer (how co-ownership helps John Lewis to build good customer relationships)

Russell, S.-J. - In: Human Resource Management International Digest 18 (2010) 5

Persistent link: https://www.econbiz.de/10014753243

Too posh to push direct? (how luxury brands are successfully using direct marketing)

Handley, L. - In: Strategic Direction 27 (2011) 11

Persistent link: https://www.econbiz.de/10015011780

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

Indexing fashion Omnichannel Retailing performance

Bock, Tobias; Zawiasinski, Tim; Bug, Peter - 2017

Persistent link: https://www.econbiz.de/10012659867

Beyond the border : Yellow goes international

Ahmed, Jashim Uddin; Rifat, Afrin; Nisha, Nabila; … - In: Global business review 17 (2016) 5, pp. 1094-1106

Persistent link: https://www.econbiz.de/10011644042

Unpacking nontarget majority consumers' responses to modest fashion : how market controversy perpetuates marketplace exclusion

Audrezet, Alice; Parguel, Béatrice - In: Journal of marketing management : JMM ; journal of the … 39 (2023) 13/14, pp. 1302-1330

Persistent link: https://www.econbiz.de/10014427187

The cross-shopping behaviour : patterns of store format mobility in the apparel sector

Luceri, Beatrice; Latusi, Sabrina - In: International journal of retail & distribution management 44 (2016) 1, pp. 89-104

Persistent link: https://www.econbiz.de/10011515560

How social media communications combine with customer loyalty management to boost green retail sales

Lu, Qiang; Miller, Rohan - In: Journal of interactive marketing : a quarterly … 46 (2019), pp. 87-100

Persistent link: https://www.econbiz.de/10012107044

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

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