Purpose: The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the futureDesign/Approach: Reviews the key works on retail logistics, including the...

Sparks, in a case study of the takeover of The Southland Corporation (USA) by Ito‐Yokado and Seven‐Eleven Japan, raised a number of fundamental questions about the nature of retail internationalisation and our understanding of the subject. This paper returns to this subject and, using an...

British retailers have been at the forefront of logistical changes. By taking control of distribution channels they have transformed their operations. Much of the process by which this has been achieved is well covered in the literature. This paper looks at the macro issues involved and the...

Recent years have seen a plethora of media comments about prices in Britain compared to overseas. This “rip‐off Britain” campaign culminated with the two‐year Competition Commission enquiry into supermarket retailing. International price comparisons, however, are not straightforward and...

The 1990s have seen a major expansion in both the interest in retailing as an academic research subject and in the availability of European retail academic journals. Using a bibliometric approach, this paper investigates the development of published academic retail research in these journals. It...

Customer loyalty as a concept is inherently attractive to retail businesses. In many companies however, customer loyalty is operationalised through the activities of an often part‐time and transient workforce. The case illustration presented here, and in particular the analysis of employee...

Purpose – A case study of Marks and Spencer (M&S) in Hong Kong is used to explore aspects of the retail internationalisation process. Design/methodology/approach – The case study is developed from four main sources. First, national and trade press commentary on M&S's internationalisation....

Purpose – This paper seeks to make sense of recent developments in retail planning with reference to the changing agendas on retail planning, the disparate nature of participation in the retail planning debate and the diversity of literature on the subject. Design/methodology/approach – The...

Purpose – The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future. Design/methodology/approach – Reviews the key works on retail...