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The impact of uncertainty on customer satisfaction

Back, Camila; Spann, Martin - 2022

products' actual performance. However, what is the effect of uncertainty in expectations? This paper develops a novel …. Based on this model, uncertainty shifts subjective reference points upward. That is, uncertainty increases the performance … level at which customers switch from being dissatisfied to being satisfied. Furthermore, uncertainty has an attenuating …

Persistent link: https://www.econbiz.de/10014458881

The sharing dilemma : joining cooperative groups and sharing resources as a means of coping with environmental risk

Suleiman, Ramzi; Aharonov-Majar, Efrat; Luzon, Pini - In: Journal of behavioral decision making 28 (2015) 2, pp. 130-136

Persistent link: https://www.econbiz.de/10011306101

When retailing and Las Vegas meet : probabilistic free price promotions

Mažar, Nina; Shampanier, Kristina; Ariely, Dan - In: Management science : journal of the Institute for … 63 (2017) 1, pp. 250-266

Persistent link: https://www.econbiz.de/10011646423

Extreme outcomes accentuate overweighting of low probabilities and underweighting of high probabilities in experience-based choice

Elston, Thomas W.; Leuthold, Hartmut; Mackenzie, Ian G.; … - In: Journal of behavioral decision making 37 (2024) 2, pp. 1-13

Persistent link: https://www.econbiz.de/10014536448

Outcome uncertainty, reference-dependent preferences and live game attendance

Coates, Dennis; Humphreys, Brad R.; Zhou, Li - 2012

Persistent link: https://www.econbiz.de/10009571020

Life insurer cost of equity with asymmetric risk factors

Bajtelsmit, Vickie; Villupuram, Sriram V.; Wang, Tianyang - In: The financial review : the official publication of the … 50 (2015) 3, pp. 435-457

Persistent link: https://www.econbiz.de/10011338149

Testing prospect theory parameters

Baláž, Vladimír; Bačová, Viera; Drobná, Eva; … - In: Ekonomický časopis : časopis pre ekonomickú … 61 (2013) 7, pp. 655-671

Persistent link: https://www.econbiz.de/10010371506

Are longshots only for losers? : a new look at the last race effect

McKenzie, Craig R. M.; Sher, Shlomi; Müller-Trede, Johannes - In: Journal of behavioral decision making 29 (2016) 1, pp. 25-36

Persistent link: https://www.econbiz.de/10011485160

Loss-averse newsvendor problem with supply risk

Ma, Lijun; Xue, Weili; Zhao, Yingxue; Zeng, Qinghua - In: Journal of the Operational Research Society : OR 67 (2016) 2, pp. 214-228

Persistent link: https://www.econbiz.de/10011516463

Risk preferences around the world

Rieger, Marc Oliver; Wang, Mei; Hens, Thorsten - In: Management science : journal of the Institute for … 61 (2015) 3, pp. 637-648

Persistent link: https://www.econbiz.de/10010505822

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