To understand Social CRM (SCRM), we need to have an understanding of CRM and Web 2.0 that serve as building blocks for the Social CRM. CRM has been around for two decades now and has been used by both small and large companies to keep track of their customers. CRM is the process used to capture...

The Authorized Economic Operator (AEO) status has been introduced by the World Customs Organization (WCO) and its Framework of Standards to Secure and Facilitate Global Trade (SAFE) in order to combat terrorism in trade. This article shows the distribution of the AEO programmes in the world.