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Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
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Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
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Service robots and the future of services
Paluch, Stefanie; Wirtz, Jochen; Kunz, Werner H. - In: Marketing Weiterdenken : Zukunftspfade für eine …, (pp. 423-435). 2020
Persistent link: https://www.econbiz.de/10012301924
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"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023
Persistent link: https://www.econbiz.de/10014338924
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Service robots and their implications for service delivery
Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024
Persistent link: https://www.econbiz.de/10014517864