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Pareto-principle application in non-IT supported CRM processes : a case study of a Dutch manufacturing SME
Elbeltagi, Ibrahim; Kempen, Thijs; Garcia, Elaine - In: Business process management journal 20 (2014) 1, pp. 129-150
Persistent link: https://www.econbiz.de/10010246787
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The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.; Acquaah, Moses - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
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How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean; Campbell, Colin L.; Shedd, Lois; Ferraro, Carla - In: Business horizons 63 (2020) 4, pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
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Forschungsstrategien im Wissensmanagement
Lehner, Franz (contributor) - 2009
Persistent link: https://www.econbiz.de/10003852031
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Prozesssicherheit durch Wissensmanagement in der mittelständischen Metallverarbeitung
Maassen, André - 2006
Persistent link: https://www.econbiz.de/10003411570
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Wissensmanagement mit Bordmitteln
Feggeler, Andreas; Lensing, Wilhelm; Mühlbradt, Thomas; … - 2007
Persistent link: https://www.econbiz.de/10003587446
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Problemorientiertes Wissensmanagement : eine Neukonzeption des Wissensmanagements aus konstruktivistischer Sicht
Wildner, Stephan - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009238876
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"Nurly Zhol - the path to the future" : small and medium sized enterprises and knowledge in conditions of changing economic environment
Amirbekova, D. K. - In: Economics : the strategy and practice : ESP (2015) 1, pp. 141-146
Persistent link: https://www.econbiz.de/10011300923