Bocconcelli, Roberta; Cioppi, Marco; Pagano, Alessandro - In: Journal of Business & Industrial Marketing 32 (2017) 5, pp. 693-709
Purpose The purpose of this paper is to explore the impact of social media (SM) adoption in upgrading and innovating selling processes by small- and medium-sized enterprises (SMEs) facing complex and rapidly changing market scenarios. Design/methodology/approach To achieve this goal, the paper...