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Der Einfluß der Mitarbeiterzufriedenheit auf die Kundenzufriedenheit im Handel - eine theoretische und empirische Analyse am Beispiel des Warenhauses

Meffert, Heribert; Schwetje, Thomas - In: Handelsforschung 14 (2000), pp. 109-140

Persistent link: https://www.econbiz.de/10001472989

Dienstleistungsklima und seine personalen Folgen : organisationelle Voraussetzungen für guten Service

Scholz, Karen - 2001 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001561561

Organizational Citizenship Behavior Intention des Kundenkontaktpersonals in Dienstleistungsunternehmen : theoretische Grundlagen und empirische Befunde

Schmitz, Gertrud - In: Dienstleistungsmarketing, (pp. 15-31). 2004

Persistent link: https://www.econbiz.de/10002208754

Fixed-term employment and job satisfaction : evidence from individual-level data accounting for selectivity bias

Beckmann, Michael (contributor); Binz, Andrea (contributor); … - 2007

The present paper examines the relationship between fixed-term employment and job satisfaction using individual-level data from the German Socio Economic Panel (GSOEP). According to theoretical expectations, fixed-term employment should be associated with a relative low level of job...

Persistent link: https://www.econbiz.de/10003469883

Fixed-term employment, work organization and job satisfaction : evidence from German individual-level data

Beckmann, Michael; Cornelißen, Thomas; Schauenberg, Bernd - 2009

The present paper examines the joint effect of fixed-term employment and work organization on job satisfaction using individual-level data from the German Socio-Economic Panel (GSOEP). Specifically, we analyze whether workers who are heterogeneous in terms of the type of working contract...