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Changing quality initiative :...
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Schweden
Innovation
30
Sweden
25
Quality management
22
Dienstleistungsqualität
20
Service quality
20
Services
19
Dienstleistung
17
Dienstleistungssektor
17
Qualitätsmanagement
17
Service industry
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Customer satisfaction
16
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Innovationsmanagement
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Customer integration
15
Kundenintegration
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Relationship marketing
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Health care
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Kundenzufriedenheit
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Manufacturing industries
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Betriebliche Wertschöpfung
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New product development
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Value creation
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Bundling strategy
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Leistungsbündel
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New service development
9
Produktentwicklung
9
Consumer behaviour
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Performance measurement
7
Gesundheitswesen
6
Health care system
6
Industrie
6
Organizational change
6
Performance-Messung
6
Product quality
6
Produktqualität
6
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Witell, Lars
13
Elg, Mattias
8
Gustafsson, Anders
6
Edvardsson, Bo
4
Gremyr, Ida
2
Kollberg, Beata
2
Löfgren, Martin
2
Poksinska, Bozena
2
Andrsson, Ann-Christine
1
Cronemyr, Peter
1
Dahlgaard-Park, Su Mi
1
Davidsson, Nina
1
Eklund, Jörgen
1
Engström, Jon
1
Fundin, Anders
1
Hellström, Andreas
1
Idvall, Ewa
1
Johansson, Elisabeth
1
Kowalkowski, Christian
1
Kristensson, Per
1
Langstrand, Jostein
1
Löfberg, Nina
1
Meiren, Thomas
1
Perseius, Kent-Inge
1
Pettersen, Jostein
1
Rönnbäck, Åsa
1
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International journal of quality and service sciences
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality & reliability management
1
International journal of services technology and management
1
Journal of organizational change management
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The international journal of productivity and performance management : IJPPM
1
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ECONIS (ZBW)
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1
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
2
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
3
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellström, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-806
Persistent link: https://www.econbiz.de/10009424225
Saved in:
4
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
5
Contitions for reporting performance measurement
Elg, Mattias
;
Kollberg, Beata
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 63-77
Persistent link: https://www.econbiz.de/10009509640
Saved in:
6
Sustainable outcomes of an improvement programme : do financial incentives matter?
Andrsson, Ann-Christine
;
Idvall, Ewa
;
Perseius, Kent-Inge
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 959-969
Persistent link: https://www.econbiz.de/10009783341
Saved in:
7
Continuous learning using dissatisfaction feedback in new product development contexts
Fundin, Anders
;
Elg, Mattias
- In:
International journal of quality & reliability management
27
(
2010
)
8
,
pp. 860-877
Persistent link: https://www.econbiz.de/10008749017
Saved in:
8
Non-human resistance in changes towards lean
Langstrand, Jostein
;
Elg, Mattias
- In:
Journal of organizational change management
25
(
2012
)
6
,
pp. 853-866
Persistent link: https://www.econbiz.de/10009673267
Saved in:
9
The practice of the balanced scorecard in health care services
Kollberg, Beata
;
Elg, Mattias
- In:
The international journal of productivity and …
60
(
2011
)
5
,
pp. 427-445
Persistent link: https://www.econbiz.de/10009270347
Saved in:
10
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
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