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Are self-service customers satisfied or stuck?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
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2
Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei
;
Hitt, Lorin M.
;
Harker, Patrick T.
- In:
Manufacturing & service operations management : M & SOM
9
(
2007
)
4
,
pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
Saved in:
3
Service co-production, customer efficiency and market competition
Xue, Mei
(
contributor
);
Harker, Patrick T.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754476
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