Customer efficiency, channel usage, and firm performance in retail banking
Mei Xue; Lorin M. Hitt; Patrick T. Harker
Year of publication: |
2007
|
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Authors: | Xue, Mei ; Hitt, Lorin M. ; Harker, Patrick T. |
Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 9.2007, 4, p. 535-558
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Subject: | Privatkundengeschäft | Personal banking | Dienstleistungsmanagement | Service management | Selbstbedienung | Self-service | Electronic Banking | Electronic banking | Prozessmanagement | Business process management | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour | Panel | Panel study | USA | United States |
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