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Benchmarking of PR function in Serbian companies
Nikolić, Milan; Sajfert, Zvonko; Vukonjanski, Jelena - In: South-east European journal of economics and business 4 (2009) 2, pp. 103-119
Persistent link: https://www.econbiz.de/10003993900
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Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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Certain aspects of providing customer satisfaction : research results from Serbia
Đorđević, Dejan; Ćoćkalo, Dragan; Sajfert, Zvonko; … - In: Managing global transitions : international research journal 9 (2011) 1, pp. 39-62
Persistent link: https://www.econbiz.de/10009567992