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Managing the Shopping Center Ambience Attributes by Using Importance-Performance Analysis: The Case from Serbia
Markovic, Jelica; Djeri, Lukrecija; Blesic, Ivana; … - In: Central European Business Review 2014 (2014) 2, pp. 18-27
Mercator shopping center and Sad Novi Bazaar shopping center in Novi Sad, Serbia. The shopping center ambience was examined …
Persistent link: https://www.econbiz.de/10011195413
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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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Perception of fairness of interaction in handling complaints of users of travel agency services : evidence from Serbia and Croatia
Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200
-demographic characteristics. The survey was conducted on a sample that included 297 respondents from the territory of Serbia and Croatia. The …
Persistent link: https://www.econbiz.de/10013170353
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The influence of brand experiences onbrand loyalty : a studyon Air Serbia
Mandarića, Marija; Sekulića, Dejan; Lazović, Suzana - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 14 (2023) 1, pp. 9-16
Persistent link: https://www.econbiz.de/10014634573
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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Transition economy and market factors : the influence of advertising on customer satisfaction in Serbia
Bakator, Mihalj; Dalić, Nataša; Petrović, Nikola; … - In: Economic research 32 (2019) 1,3, pp. 2293-2309
Persistent link: https://www.econbiz.de/10012584248
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The impact of long-term provision costs on performance of trade in Serbia
Lukic, Radojko - In: Economic and environmental studies : a journal for … 17 (2017) 3, pp. 455-474
-term provisions - warranty costs on the performance of retailers, with special emphasis on Serbia. These theoretical, methodological …
Persistent link: https://www.econbiz.de/10011758188
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Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations
Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412
The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence. Moreover, we also investigated the impact of the GLOBE organizational culture dimensions as moderators of the relationship between the emotional intelligence of middle managers and...
Persistent link: https://www.econbiz.de/10011298584
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An exploratory study of relationship marketing and customer satisfaction in the Republic of Serbia
´Co´ckalo, Dragan; Đorđevi´c, Dejan; Bogeti´c, Srđan - In: South-Eastern Europe journal of economics : SEEJE ; the … 8 (2010) 2, pp. 241-265
Persistent link: https://www.econbiz.de/10008758041