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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110

Persistent link: https://www.econbiz.de/10009793748

Perception of fairness of interaction in handling complaints of users of travel agency services : evidence from Serbia and Croatia

Jevtić, Jelena; Tomić, Slavica; Leković, Ksenija - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 7 (2021) 1, pp. 190-200

-demographic characteristics. The survey was conducted on a sample that included 297 respondents from the territory of Serbia and Croatia. The …

Persistent link: https://www.econbiz.de/10013170353

The impact of long-term provision costs on performance of trade in Serbia

Lukic, Radojko - In: Economic and environmental studies : a journal for … 17 (2017) 3, pp. 455-474

-term provisions - warranty costs on the performance of retailers, with special emphasis on Serbia. These theoretical, methodological …

Persistent link: https://www.econbiz.de/10011758188

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Transition economy and market factors : the influence of advertising on customer satisfaction in Serbia

Bakator, Mihalj; Dalić, Nataša; Petrović, Nikola; … - In: Economic research 32 (2019) 1,3, pp. 2293-2309

Persistent link: https://www.econbiz.de/10012584248

The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations

Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412

The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence. Moreover, we also investigated the impact of the GLOBE organizational culture dimensions as moderators of the relationship between the emotional intelligence of middle managers and...

Persistent link: https://www.econbiz.de/10011298584

The impact of job and communication satisfaction on the financial performance of a mid-sized company

Rajković, Jelena; Terek, Edit; Magzan, Maša; Ivin, Dragica - In: Journal of contemporary economic and business issues 5 (2018) 1, pp. 77-87

The paper presents a research on employees' job and communication satisfaction, as well as on financial performances on the example of a mid-sized Serbian company. The company operates in the field of food industry. The research was carried out by means of standardized questionnaires and the...

Persistent link: https://www.econbiz.de/10011862256

Croatia as a tourist destination from the perspective of tourists from Serbia

Blešić, Ivana; Pivac, Tatjana; Besermenji, Snežana - In: Megatrend revija 15 (2018) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10011894620

An exploratory study of relationship marketing and customer satisfaction in the Republic of Serbia

´Co´ckalo, Dragan; Đorđevi´c, Dejan; Bogeti´c, Srđan - In: South-Eastern Europe journal of economics : SEEJE ; the … 8 (2010) 2, pp. 241-265

Persistent link: https://www.econbiz.de/10008758041

Elements of the model for customer satisfaction : Serbian economy research

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832

Persistent link: https://www.econbiz.de/10009424224

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