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Evaluating the service quality of information services using a new “P‐C‐P” attributes model
Philip, George; Hazlett, Shirley‐Ann - In: International Journal of Quality & Reliability Management 18 (2001) 9, pp. 900-916
SERVQUAL instrument (P‐C‐P attributes model) for measuring service quality. Provides a brief overview to service quality … a methodological framework for measuring service quality, and discusses the findings of an in‐depth study of the service … different aspects of service quality and distributed to 1,000 organisations in Northern Ireland. Some 276 questionnaires were …
Persistent link: https://www.econbiz.de/10014801419
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Wirkungsanalyse der gesetzlichen Buchpreisbindung in Deutschland
Gottberg, Hans-Döring von - 2004
eindeutig. Eine Aufhebung der Preisbindung hat danach keine eindeutige Wirkung auf die Entwicklung von Preisen und Service … Preise und Service unterschiedlich entwickeln. Entgegen der häufigen Aussagen in der politischen Diskussion können nach … the effects of RPM on the price, the level of service and the market sector dynamics. A comparison of the situation with …
Persistent link: https://www.econbiz.de/10009433678
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Evaluation of Quality of the e-Commerce Service
Ingaldi, Manuela; Ulewicz, Robert - In: International Journal of Ambient Computing and … 9 (2018) 2, pp. 55-66
' expectations). The Importance/Performance analysis was used to indicate which areas of the service really need the intervention of …
Persistent link: https://www.econbiz.de/10012042676
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Conceptual View on Healthcare Digitalization: An Extended Thematic Analysis
Furda, Robert; Gregus, Michal - In: International Journal of Big Data and Analytics in … 2 (2017) 1, pp. 35-54
mind mappings, to recognize the most relevant initial codes, such as “Service”, “ICT/IT”, and “Process”, and to depict the …
Persistent link: https://www.econbiz.de/10012043249
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Application of a New Service-Oriented Architecture (SOA) Paradigm on the Design of a Crisis Management Distributed System
Domdouzis, Konstantinos; Andrews, Simon; Akhgar, Babak - In: International Journal of Distributed Systems and … 7 (2016) 2, pp. 1-17
, Object-Oriented, Aspect-Oriented and Service-Oriented Design. This paper focuses on the use of Service-Oriented Design … Service-Oriented Architecture (SOA) and specifies the benefits that are generated by the use of this new definition in the …
Persistent link: https://www.econbiz.de/10012044161
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Adaptation and Evolution Frameworks for Service Based Inter-Organizational Workflows
Boukhedouma, Saida; Alimazighi, Zaia; Oussalah, Mourad - In: International Journal of E-Business Research (IJEBR) 13 (2017) 2, pp. 28-57
This paper describes pattern-based frameworks for adaptation and evolution of service-based workflow process models …
Persistent link: https://www.econbiz.de/10012044301
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A Semantic Approach to Designing Information Services for Smart Museums
Korzun, Dmitry G.; Marchenkov, Sergey A.; Vdovenko, … - In: International Journal of Embedded and Real-Time … 7 (2016) 2, pp. 15-34
The existing wide spectrum of embedded, multimedia, and mobile equipment provides an effective base for making museums smart or intelligent. By using the Internet of Things technology and the smart spaces paradigm the distance can be shortened between exhibits and their descriptive information...
Persistent link: https://www.econbiz.de/10012044684
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Models for Drone Delivery of Medications and Other Healthcare Items
Scott, Judy E.; Scott, Carlton H. - In: International Journal of Healthcare Information Systems … 13 (2018) 3, pp. 20-34
timely, efficient, and economical drone healthcare delivery service to potentially save lives. …
Persistent link: https://www.econbiz.de/10012045226
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Bridging Services and Resources with Structural Services
Delgado, José C. - In: International Journal of Information System Modeling … 7 (2016) 4, pp. 83-110
The most used approaches for distributed application integration are based on the Service-Oriented Architecture (SOA …
Persistent link: https://www.econbiz.de/10012045638
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An Evolutive Component-Based Method for Agile Development of Service Oriented Architectures
Chehili, Hamza; Seinturier, Lionel; Boufaida, Mahmoud - In: International Journal of Information Systems in the … 9 (2017) 3, pp. 37-57
The adoption of the agile methods' principles has emerged as an effective way to develop service oriented architectures … changes may also require the evolution of the development process itself. This paper presents an agile and service …-oriented software development method that combines concepts from the Service-Oriented Computing (SOC) domain and the agile software …
Persistent link: https://www.econbiz.de/10012045873